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Modem was shipped promptly but due to an apparent ethernet port malfunction, it would not connect to the internet. Purchased modem because of reviews and personal recommendation of friend. It was shipped back to sender IAW instructions.
The SB5120 was easy to setup and has been working just fine ever since I gave my provider the MAC address.
Modem hooked up easily and works fine. I wanted to have a spare and a backup incase of failures since i work from home and this is it.Does as advertised.
Once that unit was replaced by the SB5120, our difficulties were eliminated. I have a Broadcom wireless adapter (manufacturer of SB5101 chipset) that requires frequent resets and in the time I have owned this modem (with TI chipset) I can't recall any instances where unanticipated reset was required. With utilization of Comcast's self install CD, I did not have to contact the company and provide the MAC ID. As it is no longer manufactured by Motorola, I have no idea what I will do if it ever needs to be replaced. While I cannot be sure it will be upgradeable USB 3.0, as an user of the ethernet port exclusively, it's a minor concern. At another location I had VOIP service routed through a competitive product and consistently encountered connectivity issues.
In fact, after two subsequent computer replacements, reactivation of the modem has been without incident. This modem has performed admirably for over 4 years with three different cable networks in two different cities. The SB5101 is the presumptive replacement however it has a different chipset and I don't necessary accept the premise performance will be the same. The installation process is really as simple as taking out of the box and plugging it in.
My recommendation: not to buy from private sellers with limited reviews only. In addition, package received is incomplete, missing CD claimed. I tried twice with the cable company to hook this modem to the internet. It turned out to be a defective one. Seller is not willing to refund.
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